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The Graphite team will be out of office for holidays on December 24th - 26th, and December 31st - January 1st.

During this time, we'll have limited availability, but we will be monitoring our support channels for any urgent issues.

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💡What to expect

• Non-critical issues: We'll respond to all non-urgent questions and requests when we return from the holiday break.
• Urgent issues: Our team will be checking support channels periodically throughout the day and will escalate critical issues to our on-call engineering team as needed.

⚠️ What qualifies as an "Urgent issue"?

We'll prioritize and escalate issues that meet the following criteria:

• A critical workflow is completely blocked: If something that can only be done in Graphite is not working at all, and there's no workaround available.

• Widespread impact: Multiple users or teams are experiencing the same blocking issue.

• Business-critical functionality is down: Core features like submitting PRs, using the Merge Queue, or syncing with GitHub are completely broken.

  Examples of urgent issues:

  • The Graphite CLI or web app is completely inaccessible
  • Pull requests cannot be created or submitted to GitHub
  • The Merge Queue has stopped processing PRs entirely
  • Authentication is broken and preventing access to your account

💬 How to report an urgent issue

If you're experiencing an urgent issue during the holiday break, please report it through your usual support channel (Slack community, direct Slack channel, or email).

Make sure to include:

• A clear description of what's not working
• Whether this is blocking your team's ability to work
• Any error messages or screenshots

Our team will review reports periodically and escalate urgent issues to engineering for immediate investigation.

We'll be back to full coverage on January 2, 2026!